Attitude Really Matters

Often times, you begin to wonder why some people easily get on with others while some seem to get stuck in life. Are you having problem of discontinuity - A situation where someone has a good deal with you and it was meant to continue but the person vanished into thin air after the first deal, that even when you see him, it appears that he is practically avoiding you? Does it seem as if your relationships don’t last? Does it look like even your colleagues keep you at arm’s length? Are you wondering why your customers don’t last long with you? Does it look like no one wants to have a second experience with you? Is someone telling you that it could be a spiritual problem? Yes, the person may be right or wrong but I want you to examine yourself closely before you accuse the devil because you could be the cause of your problem. Yes I mean, you experiencing this challenge, could be the cause. You see, in this part of the world, we easily believe that every challenge or problem is caused by the devil but most times it’s not really so.

I went to one of the new generational banks some time ago for a transaction. Immediately I stepped in, I spotted a particular lady attacking almost everybody that came her way.  It was more of an attack than a service. I stood at a corner to know exactly what the problem was and I noticed that the young woman was the problem. None of the people she attended to in my presence left the bank happy. In fact a particular woman, who could not take it anymore, had to call her a mad dog before storming out of the banking hall. People practically avoided her but I went to her with smiles but my smiles could not even do the magic at the initial stage. I went further to ask her how she was doing. I even had to tell her that she looked a bit stressed up and needed to take it easy for the sake of her health. She said, “Madam, don’t mind all these silly customers that lack good manners”. A man standing beside me quickly responded to her, “Young woman, you’re the one who lacks not just good manners but home training. I was shocked when I saw a wedding band on your finger. What kind of man in God’s name would be living under the same roof with such a cantankerous woman like you? He must be an angel because someone like me will definitely make life unbearable for you before kicking you out!” To my greatest surprise, the lady in question turned to the man and lashed him with abuses until the man could not take it anymore and stormed out of the bank without carrying out the transaction he came for. I couldn’t believe my eyes! The manager was not in the picture and the colleagues around were just looking at her with contempt and that explained what working with her was like. I kept calm until she turned to me and said, “Madam, you see what I was telling you? Some people are simply so stupid! Did you see how that man talked to me! He’s very lucky that we were not outside. I would have shown him what a woman can do to a man”. I kept quiet.

After my transaction that was done with little chatting here and there with her, I went very close to her and said, ‘Sweetheart’, she looked at me with smiles while I continued. “It seems you have a little challenge”. She fixed her gaze directly on me with great attention. “A beautiful promising young lady like you can do better if you work on your attitude. Have you ever wondered why among all the workers in this banking hall, you’re the only one having problems with your customers, if not all the time at least since I stepped in? How come other workers except you, are working smoothly with their customers and they appear very uncomfortable with your attitude? How come customers are avoiding your desk and those that took the risk of coming to you left with your venom all over them? Don’t you think that you’re putting your job on the line with your attitude? A gentle chat but persistent complaint to your manager concerning your attitude can comfortably lead you to the street without job. Your attitude can enrol your name in the list of job hunters. I’m talking to you because I care. Danger sign is already blinking on your job and I believe it goes beyond your working environment. Please work on your attitude because it is affecting you so badly.” With that I left her speechless and I was surprised to see someone chasing after me immediately I stepped out and guess what? She was in tears telling me what she was going through. I wouldn’t want to go into details of our discussion thereafter but I found out that she was really dealing with issues that negatively affected her attitude but my joy was that she accepted to work on herself.

Do you find yourself in a similar shoe with the lady in this story? Are you battling with repulsive attitude and do you wish to work on yourself? You may not even accept that you have a challenge in that regard but just check yourself, your relationship with people around you and people that come your way? How really can you rate it? Join me tomorrow as we discuss on how to improve our attitude.

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Shalom!